Online Account Services Agreement
In this Agreement the words "you" and "your" mean every person with an interest in an account that is accessible online through Northampton.edu and any person who is authorized for such access. The words "NCC", "Northampton Community College, "we", "us", and "our" mean Northampton Community College. The words "Online Account Services", "service", “NCC Course Search”, or "Spartan Net" mean the electronic service that allows Northampton Community College customers to access their account and information, register for courses, incur charges, make donations and submit payments online through the use of personal computers or similar equipment.
Accepting this Agreement
You understand that by using any of the services of this site you agree to all terms and conditions in this Agreement. If a new service is added, your use of that service constitutes your acceptance of the Agreement in effect at the time of the use. You agree to use this service solely as provided in this Agreement. If you do not accept the Agreement in relation to any service, you must discontinue use.
Scope of the Agreement
This Agreement covers all services available on this site now or in the future. This Agreement is a supplement to any other agreement you have with us. In the event of any inconsistency between this Agreement and any other agreement you have with us, the terms of the other agreement shall control. All transactions or communications initiated by you will not be recognized until actually received by us.
You are responsible for protecting the security of any access security device, including your user name and password. You agree to keep all access security devices and means to attain an access security device confidential to prevent unauthorized access to your account and to prevent unauthorized use of the service. In the event you believe the security of your access security device is compromised, you must change the components of the device. It is your obligation to inform us if you believe unauthorized use has occurred. We can cancel your access to this service at our discretion and without prior notification.
It is unlawful to attempt to make a payment on any online system, including all NCC Online Account Services, from any bank or credit card account for which you do not have specific authorization from the owner of the account. By using NCC Online Account Services available through NCC you warrant that you are an authorized signer on the account from which the funds are being drawn to make such payment or transfer. You agree that any payment to a credit account made through NCC Online Account Services cannot be in an amount greater than the balance outstanding at the time of the payment.
NCC will not be responsible for releasing or cancelling multiple pending debit or credit card charge transactions held by the cardholder's bank, nor for initiating requests to a cardholder's bank to have them released or cancelled. Funds from declined pending charge transactions are NOT authorized to or received by NCC but may be deducted from the cardholder's account balance as pending transactions until cancelled by the cardholder's bank. Pending transactions are held at the discretion of the cardholder's bank and could be held for up to 7 business days until cancelled. NCC does not contact banks to release multiple declined pending transactions caused by resubmitting or repeating transactions declined due to AVS mismatch or by clicking the submit button multiple times.
To avoid multiple charges, do not submit a charge more than once. Carefully enter the cardholder's billing name and address. DO NOT RESUBMIT OR REPEAT transactions declined due to AVS (Address Verification System) mismatch. Payment should be made in an alternate manner. Please click here for payment methods
If payment was declined during an online noncredit registration, you will need to register and make payment in an alternate manner. DO NOT RESUBMIT OR REPEAT the online request. Click here for registration methods.
Refunds of Tuition and Fees
If, after registering, you find that you are unable to attend classes for the semester, you must formally notify the Records office on Main Campus or the Monroe Campus Office in writing by the deadlines published in the college Academic Calendar or you must withdraw from the course(s) via Spartan Net. Failure to formally notify either office or to withdraw via Spartan Net may result in you owing money and/or receiving F grades.
Students who withdraw with the approval of the Records office prior to the beginning of a semester and the date specified in the Academic Calendar, will be entitled to a 100 percent refund (or adjustment) of tuition and fees charged, less the non-refundable admissions deposit and any amounts owed to the College for fines, returned checks and other charges and fees. In addition, a student who withdraws during the following specified periods will be entitled to the applicable refund (or adjustment) of tuition and fees, less the admissions deposit, student fees, and any amounts owed to the College per the schedule below.
Specified dates credit course refunds are listed in the Academic Calendar each semester. Failure to satisfactorily attend or complete a course or courses does not absolve a student from their financial obligation.
Refund percentages are applied to total eligible tuition and fees assessed and not the amount paid. This means that students who withdraw before paying their bill in full, may still owe a balance to the College after the withdrawal is processed.
NCC processes all refund disbursements through Higher One and the refund preference selected by the student through the NCC Plus Card program. Whether or not you choose to activate your NCC Plus Card debit card, you must use your card to complete your initial login and select your refund preference.
Refunds will only be paid to the student according to their refund preference except for a) contractual third party payments - refund payable to the third party named, and b) excess parent plus loan funds - refund payable to the parent named in the academic calendar. Refunds for amounts paid to NCC by check are not processed until 2 weeks after the payment was deposited.
Refunds for credit courses are not processed until 2 weeks after the add/drop period for the session has ended. If a student wishes to receive a refund prior to this date, refund must be requested by contacting the Bursar's Office.
Refund Periods and Percentages – Credit Courses
75% Refund - First week of class or equivalent % for non-standard session
50% Refund - Second week of class or equivalent % for non-standard session
25% Refund - Third week of class or equivalent % for non-standard session
0% - No refund is given after the third week class.
A standard session is considered as 15 weeks.
Please note: Refund deadlines published in the academic calendar refer to standard session courses that run 15 weeks. Refund deadlines for courses with nonstandard start and end dates are based on equivalent meeting days and will differ from those published.
Refund Periods and Percentages – Non Credit Courses
100% - Withdraw 5 business days prior to the first day of class
50% - Withdraw 3-4 business days prior to the first day of class
0% - Withdraw less than 3 business days prior to the first day of class
Refund Periods and Percentages – Flex Payments
Refunds are only granted upon receipt of a request in writing to close the Flex account. The request must be made by the account holder directly to the bursar’s office. Once closed, the remaining balance is refunded directly to the account holder through their selected Higher One refund preference. NCC reserves the right to withhold refunds to account holders who have outstanding financial or other obligations due to NCC. Requests for refunds will not be processed from active accounts.
Payments made for any type of application fee, including but not limited to Admissions, Housing, etc., are nonrefundable. Please be sure that you are required to complete the application process before submitting your application and payment. Refunds will not be made for applications submitted in error.
Refund - Ticket sales and events
Payments made for ticket sales and/or payments made for events are non-refundable and final. When applicable, tickets will be mailed as requested. NCC is not responsible for lost or stolen tickets.
Performance of Service
In no event will we or our officers, directors, employees, or agents be liable to you for any consequential, incidental, or indirect damages arising out of the use, misuse, or inability to use the service, or for any loss of any data, even if we have been informed of the possibility of such damages.
Northampton Community College supports information privacy protection. See our Web site at http://www.northampton.edu/Student-Resources/Records-and-Registration/Policies.htm.
Amendability and Severability
We may amend or change any part of this Agreement at any time. If we do so, we will give you notice, if required by law, of any such amendment or change. The invalidity of any provision of this Agreement shall not affect the validity of any other provisions.
Acceptance of Terms
By accepting these terms you agree to pay for charges authorized by this online system. It is your responsibility to print off a copy of these Terms for your reference.